Please do contact us on 01243 533180 if you have any queries.
When can I get my mitts on my kits?
UK and BFPO.
Delivery charges are as follows for UK standard shipping - best rate.
Orders under £10 = £2.95 p&p.
Orders over £10 and under £85 = £3.95 p&p.
Orders over £85 are FREE! Yippeee!
All these 'Best Rate' services above are sent Royal Mail First Class which generally arrives next day but this cannot be guaranteed. Best Rate services are not tracked. For extra piece of mind we have a Special Delivery option (signed for service). This is £8.95 in all cases in the UK no matter how big your parcel, and these parcels are either sent via a courier or Royal Mail Special Delivery (signed for and tracked service).
(Ignore International Option for UK services. And yes, we are most definitely in the UK ourselves - Hello from Sunny Chichester)
Providing that the items are in stock we try really hard to get them to you within 14 days. In practice this is usually between 3-4 days, as we really try hard to make sure that your package is dealt with on the day of ordering. Although we will work as quickly as possible at peak times, please be patient particularly around Christmas, oooo and when we have sales too (At these times same day despatch is unlikely unless the Special Delivery option has been selected which will jump up our queue). If an item becomes out of stock we can either place the goods on backorder or refund you if preferred. We use Royal Mail First Class service for our standard shipping, but please bear in mind that sometimes there are delays, and estimated delivery dates therefore cannot be guaranteed. We will happily pass on delivery information / write delivery instructions on parcels for you. Please be aware that we cannot be held responsible for missing parcels however if we are asked to write messages such as 'leave outside the front door' etc.
Sewing Machines - free delivery option.
We are sorry but we are unable to send sewing machines free of charge to Highlands and Islands. But our website will think that we can! We will advise you before posting the additional delivery charge, and at this point you can decide whether to proceed or cancel. For Highlands and Islands the courier surcharge will be £25.
Oh hurry up mr postman - I can’t wait!
UK Overnight Courier / Royal Mail Special Delivery £8.95
We do operate a next working day delivery service for those of you who just cannot possibly wait or who prefer the extra peace of mind that a signed for service offers. In the UK this costs £6.95 and will require a signature on receipt - so make sure that the delivery address is manned (or womanned for that matter). To guarantee a next day delivery please order before 1pm Monday to Thursday. Special Delivery orders received on Friday before 1pm will arrive with you on Monday. Special Delivery orders placed over the weekend will be sent on Monday to arrive on Tuesday. Any queries or Saturday guarantee and please telephone us on 01243 533180. Sorry, but this only applies to orders within the UK. For urgent international orders please contact us.
Made to order items are exactly that, and so please allow 14 days minimum for delivery of Clothkits Couture. We will stitch as quickly as we can! Sorry but we cannot do next day delivery on made to order/readymade items, but will send these goods on a signed for service as soon as they have been stitched up.
Please note that if your order initially qualifies for Free Delivery but subsequently is amended to under the Free Delivery level then postage at the standard rate will be applied to your order. If this is because we cannot fulfil your order for any reason we will first give you the option to amend your order so that you don't miss out on the Free Delivery service.
Airmail to Europe is £7.25 no matter how much you order.
International deliveries via Airmail (including the USA and Australia) are calculated on weight and are as follows...
Rest of World
Small parcels (to 500g) £9.00 (approx one to two kits)
Med parcels (501 to 1kg) £15
Large parcels (1kg to 2kg) £25
Heavy parcels (over 2kg) - £45
For European and International delivery, please allow extra time for delivery. Royal Mail will also give not guarantee to the length of time that a delivery will take, so please allow 28 days (though we sincerely hope that you will have your goods within 1-2 weeks in practise) We can also take no responsibility for customs charges.
Want to send out a gorgeous gift? We will happily send an order directly to your chosen recipient, and we will wrap it extra specially too, with beautiful tissue and ribbons, and a personalised message to suit. We always wrap beautifully anyway, but for a gift box with an extra special touch our extra special giftwrapping service costs £2.95 - please advise us during the process of your order.