When can I get my mitts on my kits?
Providing that the items are in stock we try really hard to get them to you within 14 days. In practice this is usually between 3 - 4 days, as we do our best to make sure that your package is dealt with on the day of ordering. Although we will work as quickly as possible at peak times, please be patient particularly around Christmas, oooo and when we have sales too. At these times same day dispatch is unlikely unless the Special Delivery option has been selected. If your order is really urgent then please contact us first on +44 (0) 1243 533180 or email us at firstname.lastname@example.org, and we will do our best to help you.
What if my item is out of stock?
If an item becomes out of stock we can either place the goods on back-order or refund you if preferred.
UK and BFPO Customers
Orders under £10
Orders over £10
Orders over £85
Packages sent with our standard shipping service are sent using Royal Mail First Class. Royal Mail aim to deliver First Class packages on the next day, but this cannot be guaranteed and could take up to 15 days. Packages sent this way are not tracked and we cannot be held responsible for any items that get lost in the post, although we will do everything we can to help trace it. We will happily write delivery instructions on packages for you, but please be aware that we cannot be held responsible for missing packages if we are asked to write messages such as 'leave outside the front door' etc.
Please note that if your order initially qualifies for free delivery but is subsequently amended to under the free delivery level, then postage at the standard rate will be applied to your order. If this is because we cannot fulfill your order for any reason, we will give you the option to amend your order so that you don't miss out on the free delivery service.
Special Delivery: £8.95
For extra piece of mind we have a Special Delivery option which is a signed for and tracked service. This is £8.95 in all cases within the UK no matter how big your package, these packages are either sent via a courier or Royal Mail Special Delivery.
To guarantee a next day delivery please order before 1pm Monday to Thursday. Special Delivery orders received on Friday before 1pm will arrive with you on Monday. Special Delivery orders placed over the weekend will be sent on Monday to arrive on Tuesday. Please bear in mind that we do not open on Bank Holidays. If you have any queries then please telephone us on +44 (0) 1243 533180.
Standard Delivery: £7.25
Royal Mail aim to deliver Airmail packages to European destinations within 3 working days, although it can take up to 28 working days. In practice we sincerely hope that you will have your goods within 1-2 weeks. Please note that standard Airmail is not tracked.
You may have to pay import taxes on the products you buy, which we can not be held responsible for. You should contact your local customs office for further information.
For urgent European orders please contact us.
|Small Parcels ||to 500g ||£9 (approx 1 or 2 kits) |
|Medium Parcels ||501g - 1kg ||£15 |
|Large Parcels ||1kg - 2kg ||£25 |
|Heavy Parcels ||2kg + ||£45 |
Royal Mail aim to deliver Airmail packages to International destinations within 5 working days, although it can take up to 28 working days. In practice we sincerely hope that you will have your goods within 1-2 weeks. Please note that standard Airmail is not tracked.
You may have to pay import taxes on the products you buy which we can not be responsible for. You should contact your local customs office for further information.
For urgent International orders please contact us.
Sewing Machine Delivery
Within the UK sewing machine delivery is FREE!
We are very sorry but we are unable to send sewing machines free of charge to Highlands and Islands. However our website will think that we can! The courier surcharge is approximately £25, but we will advise you before posting and at this point you can decide whether to proceed or cancel.
Unfortunately we do not ship sewing machines internationally.
Made to Order Items
Please allow 14 days minimum for delivery of Clothkits Couture. We will stitch as quickly as we can! Unfortunately we cannot offer a next day delivery service on made to order / ready made items, but we will send these goods on a signed for service as soon as they have been stitched up.
Gift Wrapping Service
Want to send out a gorgeous gift? We will happily send an order directly to your chosen recipient and wrap it with beautiful tissue and extra special ribbons, we can also add a personalised message to suit. This gift wrapping service costs £2.95, please advise us during the process of your order if you would like your items gift wrapped.