Help & FAQs

We use the Royal Mail 1st Class service to make sure you get your goodies when you expect them.

Standard UK Delivery (excluding Highland & Islands) – £4.95

We use Royal Mail 1st Class delivery which arrives within 2-3 business days.

Standard UK Delivery for Orders Over £59 – FREE

We use Royal Mail 1st Class delivery which arrives within 2-3 business days.

Special Delivery Guaranteed® UK **  – £10.95

We use Royal Mail Special Delivery Guaranteed - a next-day delivery serivce for orders placed before 1pm Monday – Thursday. Orders placed on Friday will be delivered on Monday. This service is trackable and will require a signature.

**UK Express delivery is NOT guaranteed to the following postcodes and areas – most of the Scottish Highlands, any remote areas, including nearly all AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE postcodes.

Business days are Monday-Friday, counted from the following day you receive your despatch notification.  

Click & Collect from our Chichester store is FREE!

Simply select 'Pick up' when you reach checkout and we'll aim to have it ready for you to collect from our Chichester shop within 24 hours.

Sewing machine delivery is FREE within the UK, and this takes usually 2-3 days by courier.

Unfortunately, we do not ship sewing machines internationally.

We use Royal Mail International Standard Shipping, which takes 5 – 14 working days depending on the location. This service is not trackable. For urgent European orders please contact us first.

Small Parcels Less than 1kg - £8.50
Medium Parcels 1kg to 1.99kg - £15
Large Parcels 2 to 3.99kg -  £25
Heavy Parcels 4kg - 25kg - £45

If you are importing any of our items, you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the items are shipped and this is entirely at your own expense and risk.

In addition to the purchase price of the items, you accept full responsibility for any and all handling charges, shipping costs, insurance, import duties, fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.

Whilst we will do all we can to assist (e.g. special packaging etc which may involve extra payment by you to us), we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result of any import or attempted import.

We use Royal Mail International Standard Shipping, which takes 5 – 14 working days depending on the location. This service is not trackable. For urgent international orders please contact us first.

Small Parcels Less than 0.49kg £12.50 (approx 1 or 2 kits)
Medium Parcels 0.5 to 0.99kg - £18
Large Parcels 1 to 1.99kg  - £30
Heavy Parcels 2kg+ - £65+

If you are importing any of our items, you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the items are shipped and this is entirely at your own expense and risk.

In addition to the purchase price of the items, you accept full responsibility for any and all handling charges, shipping costs, insurance, import duties, fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.

Whilst we will do all we can to assist (e.g. special packaging etc which may involve extra payment by you to us), we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result of any import or attempted import.

PDF digital downloads and Gift Cards will arrive via email immediately.

You can pay with one of the following payment methods: Visa, MasterCard, Apple Pay or Google Pay.

Enter your discount code in the ‘Discount’ box within the Order Summary on the first page of checkout.

If you’re having trouble applying a valid code, please contact us and we’ll be happy to help.

Please note that discount codes cannot be used on items that are already discounted, or on the purchase of Clothkits Gift Cards.

Sure! Clothkits Gift Cards are available to purchase online and are delivered electronically. You can buy a gift card here in £5, £10, £25, £50 or £100 denominations.

Your gift card will be sent by email to you, so you can forward it on to the recipient. Alternatively, you can enter the recipient’s email address and choose a delivery date, and we’ll send it for you - easy!

Gift Cards are valid for 24 months from the date of purchase.

To use your Clothkits Gift Card, you’ll need the unique code from the original email, or from your account if the card has been saved there.

At checkout, enter your code in the ‘Gift Card or Discount Code’ box within the Order Summary on the first page, then click ‘Apply’.

You can use more than one gift card on a single order. If you don’t use the full value, any remaining balance will stay on the card for future use.

You can check your balance at any time via your account, through the link in your original gift card email, or by contacting us.

Please note that Gift Cards cannot be used to purchase other Gift Cards.

If you change your mind about an item or have received the incorrect item then we offer a very straightforward return policy.  You may return unwanted goods up to 28 days after purchase for exchange or a refund.

Please make sure that you enclose a note of your name, address, purchase date and order number in your return, and whether you require a refund, a store credit or an exchange.

Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, unopened, in perfect condition and remain in a re-saleable condition. Non-returnable items include kits once they have been cut, cut lengths of fabric, ribbons or trim, samples, sale items, and ex-demonstration items.

Please make sure that your return is well packed (use the packaging the products were sent in). We cannot accept liability for goods lost or damaged in transit therefore we would recommend that you obtain a free ‘Certificate of Posting’ from the Post Office or choose to send the goods by Recorded Delivery.

Delivery charges will apply to exchanges unless the goods are deemed faulty or we have made an error.

Our return address is:
Clothkits Ltd
16 The Hornet
Chichester
West Sussex
PO19 7JG

We aim to process returns and issue refunds within 14 days of receiving them. 

If you return fault free items that then take the balance of your initial order under our free postage threshold then you can either elect to;

• take that refund in full as a store credit towards your next purchase, or
• take a refund back to your original payment method minus the postage

Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, unopened, in perfect condition and remain in a re-saleable condition.

Non-returnable items include kits once they have been cut, cut lengths of fabric, ribbons or trim, samples, sale items, ex-demonstration items and digital files once downloaded.

Sure! It's probably best to contact us first to make sure we have what you require in stock.

We refund to your original method of payment.

Credit/debit card - If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. It may take up to 5 working days depending on your bank.

You will be notified once your return is processed and your refund is complete.

We are so sorry! We want to sort out any issues with incorrect items straight away, so if one of the items you received isn't what you ordered, please send it back to us and we'll send you the correct item. Please contact us and we will send you a postage label for your return.

We are sorry if you have received a faulty item. Please contact us within 7 days of receiving your order, quoting your order number along with details of the problem. If you can provide us with images of the problem that will speed things up.

If we can confirm that there was a fault present when we originally dispatched the order you will be entitled to whichever we see fit, either a replacement or full refund, including postage charges via your original payment method.

Thank you so much for your interest! Please drop us a line at info {at} clothkits.co.uk

Yes, you can! If you plan to include the pattern in the price of the course, we can offer a wholesale discount on bulk purchases – please drop us a line at at info {at} clothkits.co.uk for further information. Please be sure to credit the pattern to Clothkits.

The heritage of Clothkits spans 50 years, having been originally founded in 1968 by Anne Kennedy around the kitchen table. After leaving Camberwell College of Art, Anne came up with the simple and ingenious idea of printing dressmaking pieces straight on to coloured fabric, with simple instructions that almost anyone could follow. In 1968 she launched Clothkits from her kitchen table in Lewes.

It grew to enormous proportions, and by the late 1980’s Clothkits employed over 400 staff from the Lewes headquarters. Eventually bought out by catalogue giant Freemans, the identity of the Clothkits company was swallowed up by this new owner and made dormant. After a period of 17 years in hibernation, our Sussex based firm re-launched in 2008 with a fresh new collection of gorgeous outfits for you to cut and sew at home.

Here is a little video Kay put together explaining just how amazing a Clothkit is.

Clothkits Film

Worry not! We have a series of You Tube tutorials.

How to Make a Clothkits Girls Dress Part 1

How to Make a Clothkits Girls Dress Part 2

All our courses are available to book online. Alternatively you are welcome to telephone us, or pop into the shop to make a booking. Course spaces cannot be held without payment and spaces are limited, so do sign up early!

If you are unable to attend, please let us know as soon as possible.

If we have at least 6 weeks notice before the course start date, it is possible to transfer your course fee / deposit to another course.

Course fees are non-refundable. No refunds can be made to those who fail to attend a course in full or in part.

You may send someone in your place, in which case we will need their contact details (name, address, e-mail address and telephone number) in advance so that arrangements can be made where possible, and confirmation details can be passed on.

Clothkits reserves the right to cancel any course at short notice. In this event you will be notified as soon as possible and you will be offered a full refund, or you may transfer to an alternative date.

We do not accept liability for travel or other costs.

The materials and tools needed for each class varies, so please refer to the course description.

You will receive a 10% discount on your class day if you wish to purchase supplies in the shop, however it’s best to plan ahead and arrive early in case it is busy. If you’d like to buy your supplies prior to class day, just let us know and we’ll provide you with a discount code.

If you have any questions about what you’ll need to bring, please contact us.