Christmas Delivery & Returns


During the Christmas period, we will be dispatching orders by Royal Mail Tracked 24 in a bid to get your parcels to you as soon as we can, but due to the current Royal Mail Strikes, there may be some delays with your delivery. If you're local or visiting us in the run-up to Christmas don't forget we have a Click & Collect service!

The current Royal Mail strike dates are the 9th, 11th, 14th and 15th of December 2022. On these dates, our post will not be picked up.

Each strike day brings a backlog of mail and therefore delays are unavoidable. We're a very small team, but rest assured we're working really hard to get your orders to you as quickly as possible. If your order is urgent then please do contact us first on 01243 533180 or email and we will do our best to help you. Thank you for your patience! :)


UK Royal Mail Tracked 24  ✩  12pm Monday 19th December 2022 

UK Royal Mail Special Delivery**  ✩  12pm Wednesday 21st December 2022 


Click & Collect - FREE

Simply select 'Pick up' when you reach checkout and we'll aim to have it ready for you to collect from our Chichester shop within 24 hours.

Standard UK Delivery (excluding Highland & Islands) – £4.95

Royal Mail Tracked 24 service. 

Standard UK Delivery for Orders Over £49 – FREE

Royal Mail Tracked 24 service. 

Courier Delivery UK - £8.95

A tracked 2-3 day courier service. Please note that this is not a next-day service.

Special Delivery Guaranteed® UK **  – £10.95

Next-day delivery for orders placed before 1pm Monday – Thursday. Orders placed on Friday will be delivered on Monday. This service is trackable and will require a signature.

** During the strike period Royal Mail is not guaranteeing that this service will be 'next day'. They say they will 'endeavour' to deliver it the next day. Please do call us if your order is urgent. 


  • Small Parcels Less than 1kg:  £7.25

  • Medium Parcels 1kg to 1.99kg:  £11.25

  • Large Parcels 2 to 3.99kg:  £16

  • Heavy Parcels 4kg - 25kg:  £25

We use Royal Mail International Standard Shipping, which takes 5 – 14 working days depending on the location. For urgent European orders please contact us first. Not trackable.

Rest of the World

  • Small Parcels Less than 0.49kg £12.50 (approx 1 or 2 kits)

  • Medium Parcels 0.5 to 0.99kg £18

  • Large Parcels 1 to 1.99kg £30

  • Heavy Parcels 2kg + £65+

We use Royal Mail International Standard Shipping, which takes 5 – 14 working days depending on the location. For urgent International orders please contact us first. Not trackable.

Please review to our International Sales Policy before placing an order:

  1. If you are importing any of our items, you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the items are shipped and this is entirely at your own expense and risk.

  2. In addition to the purchase price of the items, you accept full responsibility for any and all handling charges, shipping costs, insurance, import duties, fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.

  3. Whilst we will do all we can to assist (e.g. special packaging etc which may involve extra payment by you to us), we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result of any import or attempted import.


If you are placing a large order and would like your package to have insurance, please contact us before ordering for a quote.  The cost will depend on the package and the location.

Sewing Machine Delivery

Sewing machine delivery is FREE within the UK, excluding Highlands and Islands.
The courier surcharge is approximately £25.
Unfortunately we do not ship sewing machines internationally.

Gift Wrapping Service

Want to send out a gorgeous gift?  We will happily send an order directly to your chosen recipient and wrapped beautifully Clothkits style; we can also add a personalised message to suit for just £5 per gift. You can select gift wrapping at checkout and add your message in the 'gift message' box.


We are 110% committed to your satisfaction and operate a no quibble returns policy. For a full refund please notify us within 14 days of purchase.

Making a Return or Exchange

Please make sure that you enclose in your return a note of your name, address, purchase date and order number. If you require an exchange, please state the colour and/or size that you require.

Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, unopened, in perfect condition and remain in a re-saleable condition. Non-returnable items include kits once they have been cut, cut lengths of fabric, ribbons or trim, samples, sale items, and ex-demonstration items.

Please make sure that your return is well packed (use the packaging the products were sent in). We cannot accept liability for goods lost or damaged in transit therefore we would recommend that you obtain a free ‘Certificate of Posting’ from the Post Office or choose to send the goods by Recorded Delivery.

Delivery charges will apply to exchanges unless the goods are deemed faulty. Should you be sent a faulty item, return to us for a full refund. Any damages or defective items must be alerted to us within 7 days of the arrival of your package. Please inspect your purchases immediately upon receipt and contact us via email: in the event of damage caused by shipping. The delivery company may require an inspection, so please retain all packing materials.

Our return address is:
Clothkits Ltd
16 The Hornet
West Sussex
PO19 7JG

Refunds will be processed by your original payment method. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount /offer threshold.

This returns policy does not affect your statutory rights.