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Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

Orders & Shipping

How much is shipping?

Postage prices are listed on the Delivery & Returns page so you can see what you’re paying before you go through to the checkout.

Which countries do you ship to?

We ship all over the world! Take a look at the Delivery & Returns page for details of postage costs and estimated delivery times.

How can I pay for my order?

You can pay securely by Visa, Mastercard or PayPal.

Returns & Refunds

Can I return what I have bought?

We are 110% committed to your satisfaction and operate a no quibble returns policy. For details on how to return your order please take a look at the Delivery & Returns page.

Wholesale & Licensing

I own a shop – please can I sell Clothkits products?

Thank you so much for your interest! Please drop us a line at info {at} clothkits.co.uk and we’ll send you our wholesale information.

Can I teach a sewing class using your sewing patterns?

Yes, you can! If you plan to include the pattern in the price of the course, we can offer a wholesale discount on bulk purchases – please drop us a line at at info {at} clothkits.co.uk for further information. Please be sure to credit the pattern to Clothkits.

General Queries

What exactly is a Clothkit?

Here is a little video Kay put together explaining just how amazing a Clothkit is.

Clothkits Film

Help, I’m sewing one of your girls dress kits and I’m stuck…

Worry not! We have a series of You Tube tutorials.

How to Make a Clothkits Girls Dress Part 1

How to Make a Clothkits Girls Dress Part 2

I’ve got a complaint or a suggestion for improving your business…

Please drop us a line, we’re always interested to hear your feedback and ideas to help us improve what we offer. Thank you!

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When can I get my mitts on my kits?

Click & Collect - FREE

Simply select 'Pick up' when you reach checkout and we'll aim to have it ready for you to collect from our Chichester shop within 24 hours.

Standard UK Delivery (excluding Highland & Islands) – £4.95

Royal Mail 1st Class

Standard UK Delivery for Orders Over £59 – FREE

Royal Mail 1st Class

Special Delivery Guaranteed® UK **  – £10.95

Next-day delivery for orders placed before 1pm Monday – Thursday. Orders placed on Friday will be delivered on Monday. This service is trackable and will require a signature.

Europe 

Small Parcels Less than 1kg - £7.25
Medium Parcels 1kg to 1.99kg - £11.25
Large Parcels 2 to 3.99kg -  £16
Heavy Parcels 4kg - 25kg - £25

    We use Royal Mail International Standard Shipping, which takes 5 – 14 working days depending on the location. For urgent European orders please contact us first. Not trackable.

    Rest of the World

    Small Parcels Less than 0.49kg £12.50 (approx 1 or 2 kits)
    Medium Parcels 0.5 to 0.99kg - £18
    Large Parcels 1 to 1.99kg  - £30
    Heavy Parcels 2kg+ - £65+

      We use Royal Mail International Standard Shipping, which takes 5 – 14 working days depending on the location. For urgent International orders please contact us first. Not trackable.

      Please review our International Sales Policy before placing an order:

      If you are importing any of our items, you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the items are shipped and this is entirely at your own expense and risk.

      In addition to the purchase price of the items, you accept full responsibility for any and all handling charges, shipping costs, insurance, import duties, fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.

      Whilst we will do all we can to assist (e.g. special packaging etc which may involve extra payment by you to us), we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result of any import or attempted import.

        Insurance

        If you are placing a large order and would like your package to have insurance, please contact us before ordering for a quote.  The cost will depend on the package and the location.

        Sewing Machine Delivery

        Sewing machine delivery is FREE within the UK, excluding Highlands and Islands.
        The courier surcharge is approximately £25. Unfortunately, we do not ship sewing machines internationally.

        Gift Wrapping Service

        Want to send out a gorgeous gift?  We will happily send an order directly to your chosen recipient and wrapped beautifully Clothkits style; we can also add a personalised message to suit for just £5 per gift. You can select gift wrapping at checkout and add your message in the 'gift message' box.

        Returns

        We are 110% committed to your satisfaction and operate a no quibble returns policy. For a full refund please notify us within 14 days of purchase.

        Making a Return or Exchange

        Please make sure that you enclose a note of your name, address, purchase date and order number in your return. If you require an exchange, please state the colour and/or size that you require.

        Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, unopened, in perfect condition and remain in a re-saleable condition. Non-returnable items include kits once they have been cut, cut lengths of fabric, ribbons or trim, samples, sale items, and ex-demonstration items.

        Please make sure that your return is well packed (use the packaging the products were sent in). We cannot accept liability for goods lost or damaged in transit therefore we would recommend that you obtain a free ‘Certificate of Posting’ from the Post Office or choose to send the goods by Recorded Delivery.

        Delivery charges will apply to exchanges unless the goods are deemed faulty. Should you be sent a faulty item, return to us for a full refund. Any damages or defective items must be alerted to us within 7 days of the arrival of your package. Please inspect your purchases immediately upon receipt and contact us via email: info@clothkits.co.uk in the event of damage caused by shipping. The delivery company may require an inspection, so please retain all packing materials.

        Our return address is:
        Clothkits Ltd
        16 The Hornet
        Chichester
        West Sussex
        PO19 7JG

        Refunds will be processed by your original payment method. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount /offer threshold.

        This returns policy does not affect your statutory rights.

        Thanks for contacting us. We'll get back to you as soon as possible.

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