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CUSTOMER REVIEWS
Click & Collect - FREE
Simply select 'Pick up' when you reach checkout and we'll aim to have it ready for you to collect from our Chichester shop within 24 hours.
Standard UK Delivery (excluding Highland & Islands) – £4.95
Royal Mail 1st Class
Standard UK Delivery for Orders Over £59 – FREE
Royal Mail 1st Class
Special Delivery Guaranteed® UK ** – £10.95
Next-day delivery for orders placed before 1pm Monday – Thursday. Orders placed on Friday will be delivered on Monday. This service is trackable and will require a signature.
Europe
Small Parcels Less than 1kg - £7.25We use Royal Mail International Standard Shipping, which takes 5 – 14 working days depending on the location. For urgent European orders please contact us first. Not trackable.
Rest of the World
Small Parcels Less than 0.49kg £12.50 (approx 1 or 2 kits)We use Royal Mail International Standard Shipping, which takes 5 – 14 working days depending on the location. For urgent International orders please contact us first. Not trackable.
Please review our International Sales Policy before placing an order:
If you are importing any of our items, you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the items are shipped and this is entirely at your own expense and risk.Insurance
If you are placing a large order and would like your package to have insurance, please contact us before ordering for a quote. The cost will depend on the package and the location.
Sewing Machine Delivery
Sewing machine delivery is FREE within the UK, excluding Highlands and Islands.
The courier surcharge is approximately £25. Unfortunately, we do not ship sewing machines internationally.
Gift Wrapping Service
Want to send out a gorgeous gift? We will happily send an order directly to your chosen recipient and wrapped beautifully Clothkits style; we can also add a personalised message to suit for just £5 per gift. You can select gift wrapping at checkout and add your message in the 'gift message' box.
Returns
We are 110% committed to your satisfaction and operate a no quibble returns policy. For a full refund please notify us within 14 days of purchase.
Making a Return or Exchange
Please make sure that you enclose a note of your name, address, purchase date and order number in your return. If you require an exchange, please state the colour and/or size that you require.
Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, unopened, in perfect condition and remain in a re-saleable condition. Non-returnable items include kits once they have been cut, cut lengths of fabric, ribbons or trim, samples, sale items, and ex-demonstration items.
Please make sure that your return is well packed (use the packaging the products were sent in). We cannot accept liability for goods lost or damaged in transit therefore we would recommend that you obtain a free ‘Certificate of Posting’ from the Post Office or choose to send the goods by Recorded Delivery.
Delivery charges will apply to exchanges unless the goods are deemed faulty. Should you be sent a faulty item, return to us for a full refund. Any damages or defective items must be alerted to us within 7 days of the arrival of your package. Please inspect your purchases immediately upon receipt and contact us via email: info@clothkits.co.uk in the event of damage caused by shipping. The delivery company may require an inspection, so please retain all packing materials.
Our return address is:
Clothkits Ltd
16 The Hornet
Chichester
West Sussex
PO19 7JG
Refunds will be processed by your original payment method. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount /offer threshold.
This returns policy does not affect your statutory rights.
