Delivery & Returns

Please review our International Sales Policy before placing an order:

If you are importing any of our items, you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the items are shipped and this is entirely at your own expense and risk.

In addition to the purchase price of the items, you accept full responsibility for any and all handling charges, shipping costs, insurance, import duties, fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.

Whilst we will do all we can to assist (e.g. special packaging etc which may involve extra payment by you to us), we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result of any import or attempted import.

Insurance

If you are placing a large order and would like your package to have insurance, please contact us before ordering for a quote.  The cost will depend on the package and the location.

Sewing Machine Delivery

Sewing machine delivery is FREE within the UK.  Unfortunately, we do not ship sewing machines internationally.

Gift Wrapping Service

Want to send out a gorgeous gift?  We will happily send an order directly to your chosen recipient and wrapped beautifully Clothkits style; we can also add a personalised message to suit for just £5 per gift. You can select gift wrapping at checkout and add your message in the 'gift message' box.

Returns

If you change your mind about an item or have received the incorrect item then we offer a very straightforward return policy.  You may return unwanted goods up to 28 days after purchase for exchange or a refund.

Making a Return or Exchange

Please make sure that you enclose a note of your name, address, purchase date and order number in your return. If you require an exchange, please state the colour and/or size that you require.  In the event that we have sent you the wrong item please contact us and we can send you a postage paid returns label.

Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, unopened, in perfect condition and remain in a re-saleable condition.

Non-returnable items include kits once they have been cut, cut lengths of fabric, ribbons or trim, samples, sale items, ex-demonstration items, and digital patterns that have already been downloaded.

Please make sure that your return is well packed (use the packaging the products were sent in). We cannot accept liability for goods lost or damaged in transit therefore we would recommend that you obtain a free ‘Certificate of Posting’ from the Post Office or choose to send the goods by Recorded Delivery.

Delivery charges will apply to exchanges unless the goods are deemed faulty. Should you be sent a faulty item, return to us for a full refund. Any damages or defective items must be alerted to us within 7 days of the arrival of your package. Please inspect your purchases immediately upon receipt and contact us via email: info@clothkits.co.uk in the event of damage caused by shipping. The delivery company may require an inspection, so please retain all packing materials.

Our return address is:
Clothkits Ltd
16 The Hornet
Chichester
West Sussex
PO19 7JG

Refunds will be processed by your original payment method. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount /offer threshold.

For international returns the customer is responsible for all duties that may arise.

This returns policy does not affect your statutory rights.